Discount up to 35% for first purchase only this month.
FAQs
1. What products do you sell?
We offer a wide range of mobile phones from all major brands, including Apple, Samsung, OnePlus, Xiaomi, and more. We also stock high-quality mobile accessories such as chargers, cases, screen protectors, earphones, and power banks.
2. Are your products genuine?
Yes, we only sell 100% genuine and original mobile phones and accessories. We source our products from authorised distributors to ensure quality and authenticity.
3. How can I place an order?
Placing an order is simple:
Browse our website and select your desired product.
Add the item to your basket and proceed to checkout.
Enter your delivery details and complete the payment.
You will receive an order confirmation email once your purchase is successful.
4. What payment methods do you accept?
We accept debit/credit cards, PayPal, and other secure payment methods for a smooth and safe transaction.
5. Do you offer nationwide delivery?
Yes, we deliver across the United Kingdom. We work with trusted courier partners to ensure fast and reliable shipping.
6. How long does delivery take?
Delivery times may vary based on your location and chosen shipping method. Generally:
Standard delivery: 3-5 working days.
Express delivery: 1-2 working days.
International shipping is currently not available.
7. Can I track my order?
Yes, once your order is dispatched, we will send you a tracking link via email so you can monitor its progress.
8. What is your return policy?
If you are not satisfied with your purchase, you can return eligible items within 14 days of delivery. Items must be in their original condition and packaging. For full details, please visit our Refund and Returns Policy page.
9. Do your products come with a warranty?
Yes, most of our products come with a manufacturer’s warranty. The warranty period may vary depending on the brand and product type.
10. What should I do if I receive a faulty or damaged item?
If you receive a faulty or damaged product, please contact us immediately with your order details and a photo of the issue. We will arrange a replacement or refund as per our policy.
11. Can I cancel my order?
Orders can be cancelled within 24 hours of purchase, provided they have not yet been dispatched. If the order has already been shipped, you will need to return the item after receiving it.
12. How can I contact customer support?
If you have any questions or require assistance, you can reach us via:
Email: Info@rfe13traders.co.uk
Phone: 07447843481
Website: https://rfe13traders.co.uk/
