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Refund and Returns Policy
RF E13 TRADERS LIMITED
Effective Date: 01-01-2025
At RF E13 TRADERS LIMITED, we want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a simple and hassle-free return and refund process. Please read our policy carefully before making a return request.
1. Eligibility for Returns
You can return an item if:
- It is unused, in its original packaging, and in the same condition as received.
- The return request is made within 14 days of the delivery date.
- It is a faulty, defective, or incorrect item.
We do not accept returns for:
- Items that have been used, damaged, or altered after delivery.
- Earphones, headphones, or other hygiene-related accessories (unless faulty).
- Gift cards and software downloads.
2. How to Return an Item
To return an item, follow these steps:
- Contact Us: Email us at Info@rfe13traders.co.uk with your order number and reason for return.
- Get Return Approval: We will review your request and provide return instructions if eligible.
- Send the Item Back: Pack the item securely and return it to the address we provide. We recommend using a trackable shipping method.
- Wait for Processing: Once we receive the returned item, we will inspect it and process your refund or exchange within 5-7 working days.
3. Refund Policy
- Approved Refunds: Refunds will be issued to your original payment method within 5-7 working days after approval.
- Partial Refunds: In some cases, only partial refunds may be granted if the returned item is not in its original condition.
- Non-Refundable Fees: Shipping fees are non-refundable unless the return is due to our error.
4. Exchange Policy
If you receive a defective or incorrect item, we can exchange it for the same model or a similar product of equal value. Exchanges are subject to stock availability.
5. Faulty or Damaged Items
If you receive a faulty or damaged product, contact us immediately. We may ask for photos or videos of the issue to help speed up the process. We will cover return shipping costs for faulty products.
6. Cancellations
- Orders can be cancelled within 24 hours of purchase if they have not yet been shipped.
- If the order has been dispatched, you will need to follow the return process after receiving the item.
7. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card provider, as it may take some time before the refund is officially processed.
- If you still have issues, contact us at Info@rfe13traders.co.uk.
8. Contact Us
If you have any questions about our Refund and Returns Policy, feel free to contact us:
RF E13 TRADERS LIMITED
Website: https://rfe13traders.co.uk/
Email: Info@rfe13traders.co.uk
Phone: 07447843481
Thank you for shopping with RF E13 TRADERS LIMITED!
